Editing Task Enter a Prescription from SureScripts

Global Elements

Name	Value
Task Name
Task Type
taskTitle	Enter a Prescription from SureScripts
scenarioText	Marley’s physician, Dr. Jason Allen, recently sent over his prescription for Hydrocortisone Cream via SureScripts. To run this prescription, you’ll need to locate the E-Script in SureScripts, confirm or update all prescription information, process the claim, and print the fill label.
whyImportant	While E-Scripts do typically include all of the information needed to process a prescription, there are variables that make it difficult for PROscript to automatically pull all of the information into our system correctly. It’s up to you to make sure each prescription is complete and accurate in PROscript before processing the claim.
conclusion	Great work! You’ve successfully entered a prescription from SureScripts. From here, you would place the label in the filling area so the prescription can be filled. You may now exit this tutorial.

Task Steps

Order	Step Text	Edit
↑ 1 ↓	The first thing you’ll need to do is locate the E-Script for Marley’s prescription. If you recall, all E-Scripts are housed in SureScripts, which you can access through the Prescription Entry tool. Open the tool and use the appropriate action code to enter SureScripts.	Edit
↑ 2 ↓	Locate Marley’s Hydrocortisone prescription, then go ahead and open it. Some pharmacies use Batch Filling, which you’ll learn about later. For now, continue as if you are entering a prescription outside of a Batch.	Edit
↑ 3 ↓	Using the E-Script information above, you’ll need to confirm the information that PROscript has auto-populated below, and enter any missing information. Start by verifying the patient. Tabbing through the completed Patient Name field will pull up the listing box where you can select and confirm the correct patient.	Edit
↑ 4 ↓	You can see that PROscript has entered the prescriber name into the Doctor field, which is typically an accurate assumption. However, it has also entered the medication for you, which usually doesn’t line up with our inventory. Correct this by entering the name of the drug that’s displayed in the E-Script drug description, then select the correct drug from the listing box. Be sure to approve showing the brand name of the drug.	Edit
↑ 5 ↓	PROscript will also auto-populate the Refills field based on the E-Script. Confirm this amount to pull up the Authorized Quantity window. The dispense quantity for a cream is usually its package size, which you can see in the E-Script Quantity field for Marley’s Hydrocortisone. Enter and submit this amount as the Authorized Quantity per Fill, then return to the prescription.	Edit
↑ 6 ↓	Like most creams and PRN’s, Marley’s cream will not be put on cycle, so choose the appropriate cycle code and confirm the remaining quantity fields. Please note that medication directions from SureScripts always transfer as free form text. When you reach the Dir field, be sure to clear the field, then enter and submit the proper SIG code.	Edit
↑ 7 ↓	The Days field usually auto-populates correctly based of the quantity of medication dispensed and the quantity taken daily. However, creams are hard to gauge, so it’s best to verify this information with the prescriber. Let’s assume the prescriber wants the cream to last 28 days. Correct this field, then confirm that only 1 label will be printed for the tube of cream.	Edit
↑ 8 ↓	Notice the E-Script does not indicate a DAW code. Enter the appropriate selection to continue—this will pull up the origin window. The origin field denotes how the prescription was received. Check to see if the correct origin code is selected, then confirm your entry.	Edit
↑ 9 ↓	A critical part of processing a prescription is being sure the date written in PROscript matches the date written from the prescription. You can see here that these dates do not match. Normally you would Press Alt+D to change the date written to that shown in the SureScript prescription. Only one keystroke is allowed in this tutorial, so just press the Alt key.	Edit
↑ 10 ↓	It’s difficult to see, but your cursor is now in the Line to Change field. Confirming this field as blank will process the claim through Marley’s insurance. This is the time to double-check if any information needs to be changed still. Since everything looks good, go ahead and process the claim.	Edit
↑ 11 ↓	Once the claim has processed through insurance, you’ll see a flashing blue line at the top of the PROscript window. You’ll want to view the online response to see if the claim was either paid or denied. Using your keyboard, clear the Action field, then enter a new action code to view the claim.	Edit
↑ 12 ↓	This is an example of a paid claim. Always review claim responses carefully so you can identify and take action on any issues that arise. For training purposes, select the amount the insurance company (carrier) has paid on the claim, to show that you have reviewed it.	Edit
↑ 13 ↓	The prescription was processed and the claim was paid—great! This means you can print the label for the tube of cream and fill the prescription. If you use your keyboard to exit a paid claim response, it will automatically send a label to the printer. Do this now.	Edit

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