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SCO 08-01.Task - Prescription is Rejected for Prior Authorization
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Task Prescription is Rejected for Prior Authorization
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Step 2
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Since Duane’s Venlafaxine tablet prescription was rejected, you’ll need to place it on file and return the quantity to inventory. Using the knowledge from the previous PROscript tutorial, void the Venlafaxine prescription. Remember, this claim was rejected because the medication was not covered by insurance.
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Step Hint
Void Reason: Insurance Eligibility
Cue Card
Step Gestures
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Screen
Hint
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1
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Key Press
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Press the F4 key
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Key Press
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Press the F3 key
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Key Press
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Press the F6 key
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Text Entry
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In the Void Charge confirmation field, type: y
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Single Click
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In the Reason field, click the dropdown arrow
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Single Click
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Select Insurance Eligibility from the dropdown list
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7
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Single Click
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Click the OK button
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