Edit Step 1

Name	Value
Step Text	We’ll start back in Terri’s profile, looking at her F9 Notes popup. These notes hold very important information, so be sure to read them thoroughly. Remember, the Soft Hold means she has owed at least $200 for more than 30 days, so it’s time to initiate a collection attempt. For training purposes, select the hold date to show that you’ve reviewed it.
Step Rollover
Step Hint
Cue Card

Step Gestures