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SCO 09-01.Task - Work with a Soft Hold
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Task Work with a Soft Hold
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Some patients have a Party Responsible (PR) designated on their account. PRs are typically identified when someone other than the patient is responsible for handling payment discussions. You’ll need to check for a PR before you attempt to contact Terri. PR information is housed in the Coverages section of the Patient File Maintenance tool. Head there now.
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