Editing Task 20-02.Task - Knowledge Check: Check an Account Balance

Global Elements

Name	Value
Task Name
Task Type
taskTitle
scenarioText	Melissa from the Pleasant View group home has called to ask what her account balance is. Use the information provided to give her the total owed.
whyImportant	Consumers will regularly need to know what their balance is with the pharmacy. Knowing how to check it is critical to providing excellent customer service.
conclusion	Congratulations! You've successfully provided Melissa with her account balance. You may now exit this tutorial.

Order	Step Text	Edit
↑ 1 ↓	Click on the Rebilling icon to find Melissa's balance. Remember to search by her last name and enter through the date fields. Then, click on the total you would tell her that she owes.	Edit

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